Refund Policy

1. Scope

This Refund Policy governs all purchases made through the Capo Horn Lab Platform, including subscription fees for research access, one-time backtesting engagement fees, and any other paid Services. This policy applies to consumers (individuals acting for purposes outside their trade, business, craft, or profession) as defined under EU consumer law, as well as to business clients where applicable.

This policy is an integral part of our Terms of Service. Capitalised terms used but not defined in this policy have the meanings ascribed to them in the Terms of Service.

2. Subscription Services

Monthly Subscriptions: You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the remaining days of a billing period.

Annual Subscriptions: If you cancel an annual subscription within the first 14 days of purchase, you are entitled to a full refund, minus the value of any Services already consumed. After 14 days, no refund is provided, but your access continues until the end of the paid billing period.

Free Trials: If you cancel before the free trial period ends, no payment will be charged. If you cancel after the trial converts to a paid subscription, the standard cancellation terms above apply.

3. One-Time Backtesting Engagements

For one-time backtesting engagements (where you submit a strategy for analysis and pay a single fee):

• Before Work Has Commenced: You are entitled to a full refund if you cancel within 14 days of purchase and before we have begun substantive analysis work on your strategy.
• After Work Has Commenced (but within 14 Days): If we have begun work but you cancel within the 14-day cooling-off period, you are entitled to a refund of the fee paid minus the value of the work already performed, calculated on a pro-rata basis at our standard hourly rate.
• After 14 Days or Delivery: Once the backtesting report has been delivered, no refund is available. This is because the deliverable is custom research produced specifically for you, which cannot be resold or reused.

4. Right of Withdrawal (14-Day Cooling-Off)

Under the EU Consumer Rights Directive (2011/83/EU), consumers have a right to withdraw from distance contracts (purchases made online) within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day of the contract conclusion.

To exercise the right of withdrawal, you must inform us of your decision by sending a clear statement (e.g., a letter sent by post or email) using the contact details in Section 6 below. You may use the EU Model Withdrawal Form, but this is not mandatory.

Effects of Withdrawal: If you withdraw from the contract within the cooling-off period, we will reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery), without undue delay and in any event not later than 14 days from the day we are informed of your decision. We will not charge any fee for the reimbursement.

Important Exception: This right of withdrawal does not apply to the supply of digital content where performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. See Section 5 below.

5. Exception for Digital Content

In accordance with Article 16(m) of the Consumer Rights Directive, the right of withdrawal does not apply to the supply of digital content (including research publications, backtesting reports, and data downloads) where:

• Performance has begun with your prior express consent; and
• You have acknowledged that you thereby lose your right of withdrawal.

When you purchase a backtesting engagement or access digital research publications, you will be asked to expressly consent to the immediate commencement of performance and acknowledge that you lose your right of withdrawal once performance begins. By providing this consent, you agree that the service is exempt from the 14-day cooling-off right.

However, where we have not yet begun performance (i.e., no analysis has been performed on a backtesting engagement, or no digital content has been accessed), you retain your full right of withdrawal.

6. How to Request a Refund

To request a refund or exercise your right of withdrawal, please contact us with the following information:

Email: billing@capohornlab.com
Subject: "Refund Request" or "Right of Withdrawal"

Please include in your request:

• Your full name and the email address associated with your account.
• Your order/receipt number (found in your account dashboard or payment confirmation email).
• A brief description of the service you purchased and the reason for your refund request (optional but helpful).
• If exercising the right of withdrawal, a clear statement of your decision to withdraw from the contract.

7. Refund Processing

Once we receive your refund request:

• We will acknowledge receipt within 5 business days.
• We will process your refund within 14 calendar days of receiving your valid request or, where applicable, the date we receive the goods back (not applicable for digital services).
• Refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account (typically 3–10 business days).
• Refunds are processed in Euros (EUR). Any currency conversion differences are the responsibility of the customer.

8. Chargebacks and Disputes

If you believe an error has occurred with a charge, we encourage you to contact us directly at billing@capohornlab.com before initiating a chargeback with your payment provider. We are committed to resolving any billing issues promptly and fairly.

Initiating an unjustified chargeback may result in the suspension of your account and access to our Services while the dispute is being resolved.

9. Contact

For all billing and refund-related inquiries:

Capo Horn Lab B.V.
Billing Inquiries: billing@capohornlab.com
Support: support@capohornlab.com